Membership & billing

What you are buying

A home membership covers the paid home-management features made available for one selected home, including its records, inventory, maintenance and authorized household collaboration. Additional tools will be identified as available when they are released. Membership does not buy future contractor labor, materials, a guaranteed provider match or a promised response time.

Account creation, security settings, billing, cancellation, support and data requests remain free. The home owner purchases the membership; invited household members do not each need another subscription for the same home. Additional properties or business plans require their own clearly disclosed purchase if offered.

Price and automatic renewal

Monthly: $10 charged now and every month until canceled. Annual: $60 charged now and every year until canceled, equivalent to $5 per month but billed as one $60 payment. All amounts are USD. There is no automatic free trial or charge merely for creating an account.

Checkout shows the selected home, interval, total and recurring terms before you authorize payment. Boop currently has automatic tax collection turned off and does not add a separate sales-tax charge to this membership checkout. That setting is not a statement that a purchase is legally tax-exempt. Any future change to the amount charged will be disclosed before it applies.

A price or plan change requires the applicable notice and approval; switching intervals or adding properties is not automatic. Stripe processes your payment method. A return from checkout alone does not prove payment: Boop activates paid access after it confirms the payment.

Manage or cancel

Open Account → Membership → Manage billing & cancel renewal to access your Stripe customer portal. You can view invoices, update a payment method and stop renewal. Cancel before the next renewal to avoid that renewal charge. Ordinary cancellation takes effect at the end of the current paid period, with the exact date shown in billing. There is no cancellation fee or requirement to call us.

After paid access ends, the account remains available for billing, security, support and data requests. Your saved records are not automatically erased. Paid tools stop until membership is restored. Canceling membership does not cancel a separately purchased service. If you cannot access billing, contact Boop using your account email.

Failed payments and refunds

If renewal fails, Stripe may retry the payment and ask you to update your method. Access is based on the period actually paid for; an unpaid renewal does not extend paid access. Billing shows the current known status, and payment issues can be raised with support.

You may request a full refund of your first membership purchase within seven days of that purchase. A completed full refund ends the membership's paid access. Later renewals and unused portions are generally not refunded simply because you cancel, except where applicable law requires a refund or a billing error is confirmed. See Cancellation & refunds for the process and exceptions.