Cancellation & refunds

Canceling membership renewal

Use Account → Membership → Manage billing & cancel renewal. Cancellation prevents future renewals and ordinarily leaves access available until the displayed paid-through date. There is no cancellation fee. Deleting browser cookies, signing out or disconnecting Google does not cancel renewal.

Seven-day first-purchase refund

For your first Boop home-membership purchase, request a full refund within seven days of the original payment. Send the request from your account email through Contact with the subject Membership refund, or email boopit2222@gmail.com. Include the invoice reference if available; never send a full card number. Eligibility is based on when we receive the request, not when support reviews it.

Once a full refund is successfully processed, that membership and its paid access end. We do not call a refund completed until the payment processor confirms it. The refund goes to the original payment method; the time for it to appear depends on the processor and your bank. We will tell you if the request needs information or payment processing fails.

Renewals, mistakes and other rights

Outside the first-purchase window, cancellation alone does not normally refund a renewal or prorate unused time. Contact us about duplicate, incorrect or unauthorized charges so they can be investigated. Rights to refunds under applicable law are preserved, including where a paid service was not provided as required. This policy does not require you to withdraw a legitimate complaint or dispute.

Contractor work is separate

Membership cancellation or a membership refund does not cancel a contractor booking. Each job must show its own cancellation and refund terms, fees and estimated refund before approval. A job refund depends on those terms, the work performed and applicable rights. Bookings are not currently open; do not send a contractor payment through a membership checkout or a public contact form.

Records after cancellation

Your free account remains available for billing, security, support and data requests. Cancellation does not automatically erase home history. You can request a copy or deletion without buying another membership, subject to household permissions and the retention limits in the Privacy policy.